Comments on: Hall of Shame: Classmates.com

By: karma

karma — Tue, 17 Jan 2012 04:55:00 +0000

want results. Call the CEO direct, I got my money back. His name is Mark Goldston. Classmates parent company is called American Online. To reach him call 818-287-3000 then press 3then press 1 for woodland hills officethen press 465then press 2 now you got the CEO,
legal dept is Tony detoro at 818-287-3316

By: Suzanne Pyles

Suzanne Pyles — Tue, 28 Dec 2010 16:09:49 +0000

They just took 39.00 dollars out of my debit card, and I paid manual for last year, did not give them permission to auto deduct two more years.
That was money I needed to pay my vet, and now I do not have it.
How do I get in on the class action. These people are scum.

By: Vee Kulik

Vee Kulik — Fri, 19 Nov 2010 02:12:50 +0000

And I tell you what I’m contacting the BBB in my area and joining any class action suits that are out ther I have an overdrat, I have to get a new debit card, try to get to the bank after work before it closes to sign a form to send to them to get my money back and put up with time and effort of making them do what’s right … simply being customer friendly!

By: Vee Kulik

Vee Kulik — Fri, 19 Nov 2010 02:05:53 +0000

How Do I join in… I’m Pissed! I have a $70.00 overdraft fee.!

By: Lorraine Massengale

Lorraine Massengale — Sat, 23 Oct 2010 17:13:08 +0000

I have not OKAYED renewal of the CLassmate acct. and want a refund immediately!!!
It was automatically put on my charge card for $30.00. Refund asap.
LOrraine Massengale

By: Denise F. V.

Denise F. V. — Sat, 09 Oct 2010 15:44:30 +0000

I let them scan my yearbook. I got a $25 Amazon certificate for letting them use it. Now they are SELLING copies of MY personal yearbook! $59.95 for color, $39.95 for B & W. I did it so my High Point High (MD) classmates could see our yearbook if they wanted to & now Classmates.com is SELLING it! I think I signed something to let them scan it but there was nothing about selling it.

By: WildBill

WildBill — Fri, 18 Dec 2009 03:44:45 +0000

I can’t believe the lenghts of dirty tricks on the site for free users! Repetitious or vague links, you’re ON your high school, you search for a name, and it gives you results nationwide! Not to mention if you click on the wrong area at the right time, your cursor becomes an hourglass for all time. AVOID THIS SITE LIKE THE PLAGUE!

By: Lisa

Lisa — Fri, 16 Oct 2009 23:37:26 +0000

I, too, was duped. I wasn’t aware I had signed up last year…totally forgot. I was checking my credit card charges, and there it was. I emailed them to refund the money. They said I agreed to it in the TOS by not unclicking the annual box. This is unethical as far as I am concerned. If they were truly concerned about uninterrupted service, like the response stated, they could simply email members prior to their account expiring. They rely on unsuspecting people not knowing to uncheck the annual button. This way, they continually scam you out of your money. I am considering contacting the BBB.

By: Heidi

Heidi — Sat, 03 Oct 2009 19:44:08 +0000

ohhh.. that is not the worst of their scams.. they have others
Classmates sold my information. I signed up for a free trial with Classmates.com and cancelled my free trial within the 7 day period. I did provide my CC # for the free trial, believing it to be a legitimate company. Apparently they sold my CC# to a company called Privacy Matters, and I was charged $19.95. After finding this, I called Privacy Matters, they did take responsibility, and offered to give me my money back- however when I called Classmates.com to complain about it, they took absolutely no responsibility. The extremely rude Customer Service person I spoke with explained that you have to enter your email address twice before they will give this company your CC #. I explained that I gave them my CC# and trusted them with it, not this other company, and if they are going to advertise, then the customer should have to enter all their information on the SITE of this other company, so that they know they are signing up with this other company, and not make it part of your purchase with Classmates.com. She then rudely said again that we have to enter our email address twice, not once but twice before they will give them your information. I got very mad and told her I would not be using classmates.com again. She said she was sorry I felt that way. I am so upset with classmates.com, I’m not even mad at the company that took my money, because they at least are taking responsibility and refunding my money, but classmates.com for giving my information to other companies without taking any responsibility for violating customer’s privacy.. Apparently privacy does not matter. What makes me even more upset is the Customer Service Rep’s attitude like it’s ok because you enter your email address twice, which I don’t remember doing, however with a name like Privacy Matters, it sounds like a program they use to ensure your Privacy while you are giving your information online, as well as a lot of companies use your email address as a digital signature, so it’s not far fetched to think that someone is entering their email address into a program called Privacy Matters as a digital signature of an authorized transaction. It amazes me at their ability to think it is ok.

By: Dawn

Dawn — Sat, 29 Aug 2009 05:55:52 +0000

I just checked my bank account and found out they auto renewed my account with my atm card.I told them I want my money back and that I never got a email stating they were deducted this from my account.I have bounced 2 checks because of this! DO NOT DEAL WITH THESE THIEFS !