Archive for the ‘advertising’ Category

Don’t cut corners on creativity

Monday, January 18th, 2010

I’ve said it a million times: It takes creativity to break through the clutter. Here’s an ad that does just that:


View on YouTube

2009 was rough year, and a lot of companies have dramatically cut their marketing budgets. A lot of brand advertising budget has been moved to sales promotion.

You gotta do what you gotta do. But whatever you do, don’t cut corners on creativity. Bland and boring never sells.

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. . .

Via illegaladvertising.com

Should excessively noisy ads be banned?

Wednesday, December 16th, 2009

Excessively noisy ads to be banned?

One of the Seven Keys to Responsible Marketing is being message responsible. That means marketers should respect all their audiences by seeking permission, telling the truth, honoring privacy and avoiding clutter.

Yelling at consumers isn’t very respectful, and the U.S. House of Representatives has recently approved a bill which aims to limit the volume of television advertisements.

Eric Weaver at Tribal DDB in Vancouver calls it “A win for consumers, a loss for self-interested advertisers” and I couldn’t agree more.

But what do you think? Should the government regulate annoying advertising?

Comment below to weigh in.

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Responsible or not? Audi’s “Do Your Part”

Tuesday, October 6th, 2009

It ain’t so easy being green. Unless, of course, you buy a clean diesel from Audi.

That’s the message of this Audi A3 “Do Your Part” advert:


View on YouTube

I get the idea: Show you can be environmentally responsible without having to put yourself out. You can have it all.

Here’s one point of view from @motorad666 on Twitter:

If ads are supposed to make you want to buy stuff, the Audi A3 Clean Diesel ads are working on me, and I should know better. Good work, VBP.

And the counterpoint from @markapennington:

bike riding: green. bus riding: green. buying an audi: not green. http://bit.ly/hD8TN Is this “green-jacking”?

Some might call this greenwashing because it implies driving a diesel is as good or better than riding the bus or a bike to work.

But this ad’s greatest offense is that it mocks its target audience. Was the Members Only jacket and tie for the guy on the Segway really necessary?

So what do you think? Is Audi’s “Do Your Part” ad is Responsible Marketing or not?

Comment below to weigh in.

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Sex Sells: Just Ask Him.

Wednesday, September 23rd, 2009

In advertising, it’s the gospel truth: Sex sells.

You’ve heard it a million times. So many times it’s gotta be true, right?

Hell, even the Devil himself says it’s true in our second of seven Responsible Marketing web shorts, here:


View on YouTube in HD

Why not believe it? You just heard it from the Devil himself.

Well, because it’s all a lie.

Sex sells sex.
Sex gets attention.
And sex creates controversy.

But it seldom converts attention to action.
And most people don’t recall the brand the ad was for.

Men respond better than women to sexy ads, as expected. But in Buyology, author Martin Lindstrom shared this interesting tidbit: One study found that even for men, recall for sexually explicit ads was less than 10%, but recall was nearly twice that for the non-sexually charged ads.

Steve Hall of Adrants puts it perfectly when talking about sex in advertising call it:

. . . a lame cop-out used by marketers who lack imagination to create more compelling work that will sustain itself beyond the initial titillation.

I couldn’t agree more, but what do you think?

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Facebook’s ad feedback function fail

Monday, September 21st, 2009

You know the ads on the right hand column of your Facebook feeds page?

Here’s a view I’ve received a lot lately:

mafia wars ads

Yeah. I know. You’ve seen these ads enough already.

Not sure why I’d receive ‘em…I’m not a gamer and there’s nothing in my profile that would lead you to believe I’d be interested in this.  In fact, I really don’t like seeing a gun or a crime scene every time I log on to Facebook.

So I’ve nuked these ads whenever I’ve seen them, using Facebook’s advertising feedback feature:

facebook ad feedback

Now that’s what advertisers and users are looking for: Users can receive tailored ads, and advertisers can build a feedback loop for their creative.

Well, at least in concept.

You see, I decided to delete all the “Mafia Wars” ads that popped up, and they simply kept appearing—sometimes two to three of them at once. It didn’t seem to matter which reason I gave, they still littered my screen.

Look, I like a good mob movie as much as the next guy—but what if I really found these offensive? I’d be pissed.

This practice isn’t just anti-user, it’s anti-advertiser.

Somebody has said every way they can that they don’t want to see your ad—but Facebook is still serving them up?

Sure, the feedback widget says “Over time, this information helps us deliver more relevant ads to our users” but if you are given the option to remove an ad because it’s offensive, misleading or anything else on the list, shouldn’t your wishes be granted there and then? Are there any advertisers out there that really want to offend people over and over?

I started deleting the “Mafia Wars” ads weeks ago. And while they don’t pop up nearly as much, I’m still receiving them.

It’s nice Facebook is asking for feedback, especially since it appears they are using the information provided to improve the user experience…somewhat.

But they aren’t asking people to passively answer a poll regarding the color of their wallpaper. They are asking people if they find an ad offensive or misleading. If the user says “yes, this offends me,” the ad needs to disappear from their user experience—forever.

What do you think?

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Evian’s hip-hop roller babies: Responsible or not?

Thursday, July 9th, 2009

By now, you’ve probably heard about Evian’s new “live young” campaign featuring the roller babies.

You haven’t? Well, now you are in the know:

There’s a lot to like here: It’s fun, unique, the CGI was done well and who doesn’t love Rapper’s Delight? It’s the type of video you can hardly resist hitting the “share” button on and it’s really making the rounds.

Irresistable? Fun? Must be Responsible Marketing, right?

Well, yes and no.

Really, it depends on whether you think it’s possible for a company marketing a product many deem to be irresponsible can ever do Responsible Marketing.

Here are five reasons to not drink bottled water, from Lighter Footsteps and the Sierra Club:

  • Bottled water isn’t a good value
  • No healthier than tap water
  • 1.5 million tons of plastic waste per year
  • Requires up to 47 million gallons of oil per year to produce
  • Creates a risk to marine life
  • Results in less attention to public systems

So what do you think?

Can an irresponsible product be marketed responsibly?

Comment below to weigh in.

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El Pollo Loco adds heat to KFC challenge

Monday, May 11th, 2009

One way or the other, you probably heard about KFC last week.

If you didn’t see one of their ads for their new Kentucky Grilled Chicken (the largest ad blitz in KFC history) you probably heard about the Oprah catastrophy. KFC was caught off guard when a promotion for a free two-piece meal featuring its new grilled chicken created such an overwhelming response the company ran out of chicken and customers had to be turned away.

KFC wasn’t execution responsible, but most companies would love to be overwhelmed by new customers. Especially El Pollo Loco, the 418-unit Costa Mesa, California-based chain that challenged KFC to a taste test in late April.

The company wants to pit its citrus-marinated grilled chicken against the KFC offering and has taken specific aim at KFC’s cooking process. While El Pollo Loco grills its chicken over an open flame, KFC’s chicken is cooked on a griddle—a point that the smaller contender hasn’t missed:

In KFC’s defense, if El Pollo Loco wants a taste test, all they have to do is conduct one, and by definition, grilling doesn’t require an open flame.

Amid the Oprah firestorm, KFC issued rain checks for anyone that was turned away. The rain checks were good until May 19, 2009—excluding Mother’s Day, May 10, 2009.

El Pollo Loco’s response: Ask KFC what they have against mothers, and honor KFC’s coupons on Mother’s Day.

In this David v. Goliath story, Goliath has yet to throw a swing.

It’s familiar territory for KFC—the company has failed to effectively respond to PETA’s long-running Kentucky Fried Cruelty campaign.

El Pollo Loco is receiving national attention playing chicken with KFC.

Do you love their tactics or hate them?

Should KFC accept El Pollo Loco’s challenge?

If not, how should they respond?

. . .

UPDATE: QSRWeb, an online publication covering quick-service restaurant ideas and trends, covered this topic in detail, interviewing me for the Responsible Marketing take in El Polo Loco winning this round of chicken war. Check it out.

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. . .

Thanks for Matthew Mason for the KFC tip.

Do you respect your customer’s intelligence?

Wednesday, April 29th, 2009

homer-intelligence

The wisdom of children always amazes me.

On the way to Little League practice yesterday, my six-year-old son heard a radio ad that made him ask “why?

A radio ad for two nights stay at a regional hotel for “only $950!” is what set him off.

His response:

Only $950?!! Why do they always say ‘Only $950?!’… that’s a lot of money!

By “they” he was talking about marketers, especially on the radio.

I was surprised by his passion and proud he was asking the question. But without thinking, I told him it was because that made it seem more affordable—that it would make it seem like it cost less.

His response: “But it’s $950! Saying ‘only’ doesn’t make it less.”

He was right of course, and I’ve been thinking about what he said ever since.

As marketers, we’ve ‘perfected’ copy. We know that certain words and phrases will improve lift.

But are using words like “only” before a price really respecting the intelligence of your audience?

My kindergartener says no, but what do you think?

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Deceptive or smart? The LA Times’ Southland ad

Monday, April 13th, 2009

The LA Times got itself in some hot water last week, not once, but twice, for passing off advertising as news.

On Thursday, it ran a mock news article promoting NBC’s Southland on the front page:

la-times-southland-nbc-ad
View PDF version from the Wall Street Journal

On Sunday, the L.A. Times ran a four-page ad for the movie “The Soloist,” laid out like a news section.

Passing off advertising as content has been done before. We discussed a far more clever execution last year when AMC bought several pages and the cover of Ad Age to promote its Mad Men series last summer.

Is it smart?

The fact is passing off advertising as content is seldom this brazen, but it is common. There’s good reason to do it: nobody watches TV, listens to the radio or reads a newspaper for the ads. They are there for the content.

This is one way to slip advertising past the consumer before they change the channel, turn the page or boop it forward on the TiVO.

Or deceptive?

Geneva Overholser, director of the school of journalism at the USC, called the ad “deeply offensive,” and went on to say—

Readers don’t want to be fooled, they don’t like the notion that someone is attempting to deceive them. This breaks perhaps the most important bond that newspapers have with their readers, which, to me, is a bond of trust.


So what do you think?

Is passing off advertising as content deceptive and to be avoided or smart and to be applauded?

Comment below to weigh in.

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. . .

Thanks to Martin Pierce for the tip.

How tolerant is your marketing?

Wednesday, March 18th, 2009

Do you respect all your audiences?

Really? Are you sure?

Watch the following ad, then answer the question again:


Watch this video on YouTube

So, now do you believe you respecting all of your audiences?

This spot from Banco Provincia of Argentina was a real eye-opener for me.

Respectful ads targeted to the gay and lesbian market are rare enough. But a company—a bank, nonetheless—treating a transgendered person in such a thoughtful, dignified way? Incredible.

Check out the comments on YouTube: They’re overwhelmingly positive.

When Lissa Boles shared this with me, she asked if this was “the epitome of Responsible Marketing?”

I say it is.

What say you?

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