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Shifting from reactive to proactive customer service that sells

Recently, Software Advice hosted an online debate called: “Is Customer Service the New Marketing?” The discussion highlighted customers’ increasing disillusionment with traditional advertising; and as a result, the importance of customer service as a market differentiator. The average consumer is bombarded with thousands of commercial messages per day. That’s a lot of clutter to cut […]

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Hey Abercrombie, take your apology and suck it.

Oh, Abercrombie. You continue to steal the headlines with your chiseled shirtless teenagers gracing the cover of your shopping bags, scandalous advertisements, and beautiful hand-selected employees. And thanks to Business Insider for bringing CEO Mike Jefferies’ 2006 comments back to life, Abercrombie is once again in our headlines. In case you missed it, in 2006 Jeffries made […]

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Green Valentine’s Day: Forget about lingerie, adopt a pig for that special someone in your life.

According to American Greetings Corporation, around a billion Valentine’s cards are sent globally each year. That’s a whole ‘lotta love, and waste, being spread around the world. Don’t forget about boxes of chocolates, lingerie, and expensive jewelry. So what are some alternative more earth-friendly ideas? How about adopting a rescued farm animal? Better yet, why […]

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Responsible gifting: How gift cards are green

Ever get something you didn’t want for the Holidays? Yeah, me too. Have you returned every gift you didn’t like? Yeah, me neither. Unwanted gifts take space in your life and are eventually given to charity or end up in the landfill.  Add the wasted box, wrapping paper, ribbon and shipping and it’s clear why […]

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On Black Friday and consumerism

Today is Black Friday. You might have heard it’s the busiest shopping day of the year. It seldom is. The Saturday before Christmas is typically the busiest shopping day of the year. You might have also heard Black Friday is named as such because it’s the day that puts retailers in the black. That’s not […]

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Bite-sized Friday: Responsible Marketing Lite

For a change of pace, I thought I’d share a few bite-sized Responsible Marketing-related things I’ve come across this week. Causes Reports On Its First Year – $2.5 Million For 20,000 Charities And NonProfits. An interesting Facebook application that makes it easy for individuals to donate to non-profits. From TechCrunch. List of songs deemed inappropriate […]

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(RED) under fire: Group says buy less; show us the books

By now, you may have seen or possibly even purchased a (RED) product. If you haven’t, here’s a little background from the Product (RED) website: (RED) was created by Bono and Bobby Shriver, Chairman of DATA to raise awareness and money for The Global Fund by teaming up with the world’s most iconic brands to […]

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