Archive for the ‘multicultural marketing’ Category

Marketing lessons from Barack Obama

Wednesday, November 5th, 2008

Marketing lessons from Barack Obama

Whether you are red or blue, you can’t deny Barack Obama’s marketing prowess. Here are a few lessons every organization should consider when they are seeking ‘votes’ from prospects:

Develop strategies based on consumer insights. The Obama campaign clearly understood where America was hurting most, and developed strategies in response.

Build an organization that can deliver that strategy. Obama was casting responsible, fielding an impressive team from the very start.

Own a unique position. Hillary and Barack stood out in a sea of mostly white guys. While Obama was new, different and attractive as a brand, he claimed the word “change” first. It was the thing the market wanted most, and when others tried to claim “change,” they looked like copycats.

Work from a plan. The Obama campaign never veered very far off course from their original plan. They said they would compete in and win in red states—and they did just that.

Stay on message. From the primaries through the general election, Obama did a better job than his opponent at staying on message. Though distracted more than once, like clockwork, he would faithfully return to his message strategy.

Get a great name. Okay, maybe his name didn’t help him much.

Offer form and substance. While Obama’s marketing was the best presidential politics has ever seen, his opponent’s statements that he was a great orator but simply wasn’t ready to lead fell on deaf ears. His policies resonated better with voters, and his delivery, especially later in the campaign, were downright Presidential.

Stay positive.Yes we can” trumps “No you can’t” every time.

Work from the ground up. Over 90% of the $640 million raised by Barack Obama came from individuals, and the bulk of that was contributions under $200.

Respond to the competition immediately. Smear tactics were often responded to within minutes by Obama’s staff and the candidate himself. The campaign’s Fight the Smears site helped spread the truth to supporters and the media.

Pick partners that reinforce your strengths and make up for your weaknesses. Obama chose a running mate that filled one of his greatest weaknesses by selecting Joe Biden, the chairman of the Senate Foreign Relations Committee.

Embrace social media. The Obama campaign did a masterful job using social networking sites, using word of mouth campaigns that often went viral.

Remember all your audiences. As a minority, Obama understood he would have some cross-cultural appeal. Still, Team Obama pursued an ambitious multicultural marketing effort. Here’s an ad that aired in Puerto Rico:


View this video on YouTube

The strategies above aren’t red or blue. They’re green—the color of money.

So did you pick up any other marketing tips during the campaign that might translate well to your organization?

Comment below to share.

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Photo: Rainer Jensen/European Pressphoto Agency, via The New York Times

Everything I know I learned from a marketing intern

Thursday, May 22nd, 2008

Let’s face it, interns get a bum wrap.

They work hard, do some heavy lifting and receive little in return. They know they are paying their dues and dutifully do whatever you hand them.

Since they are an intern, after all, some people might view them as lightweights, only capable of handling menial tasks and only with an inordinate amount of direction.

In spite of it all, most maintain a positive attitude—their role is to humbly serve while they learn as much as they can.

At Outsource Marketing, we typically have anywhere from one to three interns at any one time. We’ve been extremely lucky—most are bright, capable and energetic.

They come to Outsource to learn from us—and learn they do. But we get so much more than just help on marketing projects in return:

  • We gain a perspective lost among our mostly 40-something team
  • We’re reminded that focusing on the fundamentals is oh so important
  • We learn that our way isn’t always the best way
  • And like a breath of fresh air, their optimism rubs off on us
  • I was reminded just how important our interns are to us last week, when Dinara Abilova, a University of Washington marketing major, really plused our weekly Huddle.

    First, she did a presentation called “Lost in translation” where she shared a list of brands that botched it when they moved into a foreign market. Multicultural marketing and marketing localization are immensely important, but an abundance of care is needed if you are going to take the leap into a new culture.

    I’ll share some of the multicultural miscues she shared in a later post, but the lesson we learned was that even veteran marketers working for established brands can get it wrong if they get sloppy.

    Next, Dinara played a game based upon the Power of 10.

    She asked a question such as “What percentage of American men think they look good in a Speedo?”

    We wrote our answers down, and if we guessed within 10 percentage points of the correct answer we got one answer right.

    Out of 10, the highest score was four. I only got one right.

    We learned something there, too: As marketers, no, human beings, we’re quick to follow our instincts. Sometimes what you might think simply couldn’t be further from the truth.

    I’d argue that’s often the case with perceptions regarding interns, as well.

    After all, aren’t some of the best marketers the ones that humbly serve and learn as much as they can?

    Can Responsible Marketing save baseball?

    Tuesday, April 1st, 2008

    I love baseball. And I loved winning our home opener.

    But as a fan, I’m disappointed, frustrated, even embarrassed, about steroids in baseball.

    I saw Barry Bonds play in his quest for 756 versus the Cubs at Wrigley Field last year.

    Barry Bonds at Wrigley Field 071707

    I’ve never heard so many people yell so lustily (mostly “cheater,” “liar” and F-bombs). Yet these same people were snapping pictures of his every move. Surreal.

    Sure, baseball should survive. . . it has a long history and avid fan base, right?

    Not so fast.

    Fan loyalty is eroding according to a “loyalty index” developed by consumer research group Brand Keys of New York. When the steroids scandal first appeared in 2005, baseball’s loyalty index dropped to an all-time low of 91 (119 is ideal). Slowly, the numbers improved as fans began to accept the possibility that some of their heroes had used performance-enhancing drugs and by 2007, the number had moved up to 109. The Mitchell Report was released after the 2007 study, and in 2008 the number has dropped to 101. If more negative news comes out, the number will drop more as the MLB loses more long-time fans.

    The areas of greatest concern in the study: authenticity, fan bonding, and history and tradition.

    Ouch.

    So, what would I do to fix it?

    Build better bonds. Sorry. Pun intended.

    But seriously, I’d recommend the MLB focus on creating a stronger bond with their core fan base. The customers that are still loyal now. The die-hard fans that buy season tickets, go to Spring training, and post on blogs. The connectors that bring friends to the games, that spend money on concessions and buy the gear. And they should make sure they include loyal fans that don’t speak English.

    And that appears to be what the MLB is doing.

    Go to MLB.com and take a look at some of the things that the MLB is doing to build relationships with baseball fans:

  • Mobile options, including scores, schedules, news and stats alerts for players, ringtones and more
  • Online polls
  • Fan forums
  • Ticket exchange
  • RSS feeds
  • Localized versions of it’s site in Spanish, Japanese, Chinese and Korean
  • Fan blogs, where you can add your baseball blog for free
  • And, of course, you can buy plenty of MLB merchandise

    Not everything is new on the site. Nor is it groundbreaking or all free. But it’s way better than the joke the MLB had a few years ago and it does give info-hungry fans the ability so save and share a lot of content.

    I’d suggest the MLB cut prices on the content they charge for or give it away for free. Make selected MLB videos excerpts available for download on YouTube and other video sharing services but charge for the whole game.

    So, what do you think the MLB should do to build better bonds with its fans?

    SalesGenie Super Bowl advertising: Better or worse?

    Tuesday, February 5th, 2008

    Last year, SalesGenie.com was selected by just about everyone with a heartbeat for having the least creative, cheesiest Super Bowl in like, forever. For your review:

    Yipes. That ad barely belonged on television, let alone the Super Bowl. But SalesGenie wasn’t in it for the branding, they were in it to drive their own sales, and they exceeded all their goals for the ad.

    All of a sudden, SalesGenie looks like the smartest guy in the room. Is cheesy irresponsible? I don’t think so, especially when you have a cheesy brand.

    On the heels of last year’s success, SalesGenie was at it again and this year they upped the ante. Two Super Bowl ads: both animated, both working a multicultural marketing angle. Sounds promising. Check ‘em out:

    Ummmm….okay. The multicultural angle has backfired, big time. Traditional media and the blogosphere are abuzz and the word ‘racist’ has popped up more than once.

    Time gave the ad an “F” grade and said:

    Salesgenie.com wants to give you 100 free sales leads — and all you have to do in return is subject yourself to some mild racial stereotyping! A put-upon sales rep named “Ramesh,” with seven kids and the thickest Indian accent this side of the Kwik-E-Mart, is saved from certain termination by the leads. Maybe it’s actually a subtle political commentary on outsourcing.

    Somehow, SalesGenie found a way to make last year’s ads look pretty good. What do you think?

    Multicultural marketing on the verge

    Monday, January 7th, 2008

    PR Newswire announcement

    Have you considered multicultural marketing yet? You should. Now. Seriously. Now.

    Soon, the minority will be the majority, but most marketers haven’t caught up yet. If you want to know why, read our Friends of Outsource Marketing article Are you serving the minority-majority? Why multicultural marketing matters more than ever.

    Marketers are starting to take notice and multicultural marketing is on the verge. In fact, on January 3rd, PR Newswire announced they had purchased not one, not two, but three companies in the Hispanic marketing space.

    The announcement cited a Selig Center for Economic Growth study showing that the “Hispanic media is doubling the general media’s growth, and Hispanic consumer spending power is projected to top a whopping $1.2 trillion by 2012.”

    PR Newswire’s acquisitions include:

  • Hispanic PR Wire, connecting to the nation’s leading Hispanic newspapers, magazines and Internet portals
  • LatinClips, a media monitoring and measurement service
  • Hispanic Digital Network, an Internet advertising network reaching a U.S. online audience of 17 million+
  • Think PR Newswire is taking multicultural marketing seriously? Yeah. Me too. Is it time for you to do the same?

    A multicultural marketing swing and miss

    Tuesday, December 11th, 2007

    Email from Enterprise

    Multicultural marketing is smart. It makes a lot of sense. And it could be your company’s next competitive advantage.

    A few of my team members at Outsource Marketing wrote a substantive article on the topic awhile back in Are you serving the minority-majority? Why multicultural marketing matters more than ever. It’s definitely worth your time.

    So what’s worse? Failing to communicate with customers and prospects in their native language or doing a hasty job of it like Enterprise?

    I have a corporate account with Enterprise. I appreciate and applaud their intentions, but the email above is inexcusable. The little Spanish I know I’ve learned from Dora and Diego.

    Do you speak Spanish? Is the translation right? Now I’m questioning everything, and I’m sure I’m not alone.