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Responsible Marketing in a Zombie Apocalypse

In business, it’s survival of the fittest, and our Seven Keys to Responsible Marketing can help you survive just about anything the world throws at you. Even a zombie apocalypse. That’s right, a zombie apocalypse. The characters of AMC’s The Walking Dead would have fared better if they just appreciated our Seven Keys. Here’s how: […]

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Get “Mastering the Rockefeller Habits” free* when you learn about our marketing management services.

Does your marketing have rhythm? And by “rhythm,” we aren’t asking if you can bust a move. We’re talking about a seamless rhythm of communication within your business and its marketing function. Referenced by business leaders worldwide, “Mastering the Rockefeller Habits” by Verne Harnish uncovers the leadership and management principles used by John D. Rockefeller. […]

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Profanity in Advertising — What the @#$! do we care?

Profanity in advertising—is it REALLY needed in order to stand out in the all the marketing clutter? Are we becoming immune to it? A recent article on Talentzoo puts it this way: …times change, and we’re slowly breaking down our cultural norms and resistance to expletives. Consider the following ads: For as long as I can […]

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There’s still time to plan your 2014 marketing. Well, sorta.

Have you started your 2014 marketing planning? November is just around the corner, and we’re just weeks away from New Years.  Every year starting about now, we receive a quiver full of last minute, somewhat panicked, inquiries as people realize: They didn’t get everything done in the current year that they wanted to They are […]

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Responsible Advertising — Even When it Hurts

Headquartered in Madrid, the ANAR Foundation believes that all children should have a voice, especially when their rights are violated. Take a look at this video from an impressive street ad campaign by the ANAR Foundation: It’s thought provoking. It’s empathetic. It’s reassuring. The goal of this advertisement is clear – to help children realize […]

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Shifting from reactive to proactive customer service that sells

Recently, Software Advice hosted an online debate called: “Is Customer Service the New Marketing?” The discussion highlighted customers’ increasing disillusionment with traditional advertising; and as a result, the importance of customer service as a market differentiator. The average consumer is bombarded with thousands of commercial messages per day. That’s a lot of clutter to cut […]

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How one college builds trust by educating prospects

Consumers today are better informed about the products or services they’re purchasing than at any other time in history. But it’s not because of marketers. In addition to researching on Google, peer-to-peer review sites like Angie’s List and Yelp have quickly become the most effective way for consumers to learn about business products and services. […]

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Hey Abercrombie, take your apology and suck it.

Oh, Abercrombie. You continue to steal the headlines with your chiseled shirtless teenagers gracing the cover of your shopping bags, scandalous advertisements, and beautiful hand-selected employees. And thanks to Business Insider for bringing CEO Mike Jefferies’ 2006 comments back to life, Abercrombie is once again in our headlines. In case you missed it, in 2006 Jeffries made […]

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Acumen Fund

Nonprofits must differentiate or die

It’s not a fear tactic deployed by marketing agencies to scare the bejesus out of nonprofits. It is, in fact, a hard truth about the nature of the nonprofit sector. Dissimilar, indistinctive and alike will get you killed in any fiercely competitive, over-saturated market – let alone the nonprofit sector. In today’s market, nonprofits (and […]

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I just “shipped my pants” watching Kmart’s new ad

When was the last time you shopped at Kmart? No, seriously. When was the last time you even considered shopping at Kmart? Don’t laugh. I’m being serious. Would you consider shopping at Kmart after watching this ad? For years, Kmart has been at the wrong end of too many jokes. But this is different. In […]

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15 things we learned in 15 years – the hard way

  To commemorate Outsource Marketing’s 15th Anniversary, last fall we decided it might be fun—and a little cathartic—to think about the things we’ve learned since 1997. We’ve learned a lot, but narrowed it to the following list, in no particular order: “Safe” is dangerous. Safe is invisible amid info glut. Safe fails. Creative must be […]

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Fiat 500L - The Motherhood Rap

Fiat’s gangsta “motherhood” rap. Responsible or not?

MPG this, mid-size luxury car that. So many car companies are content with aerial footage of their product ripping through the curves. Ooh. Exciting. This ain’t the case with Fiat’s ad for the 500L. With a clever play on the word motherhood, FiatUK just dropped this bomb on ‘yo punk asses’: Being strategically responsible doesn’t mean you […]

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Is cause-related marketing strategically responsible?

In 1983, American Express coined the term “cause-related marketing” (CRM) when it embarked on a charitable endeavor to renovate the Statue of Liberty. The effort netted $1.7M (roughly $4M today when adjusted for inflation) for the preservation of the Statue of Liberty and Ellis Island. Needless to say, CRM is now an integral business strategy […]

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You can’t afford a cheap name

Naming a new company, product or service is tough. Companies pay thousands of dollars for new names, and that’s what we charge. So, you might decide you need to save the money and put it elsewhere – into your website, a couple of ads…maybe a brochure. But all those things are temporary. Your company, product or […]

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Is it time to rethink your mission statement?

We’ve reviewed a lot of Mission Statements over the years—it’s one of the ingredients we consider when we’re developing a Positioning Statement. Most Mission Statements I’ve seen have been filled with big words but left me asking “where’s the mission?” Dan Heath, co-author of Made to Stick, offers up why bad Mission Statements happen to […]

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Channel strategy: What you need to know now

By Herman Kwik, Ph.D. When I work with entrepreneurs or inventors who are excited about their new products and eager to get busy “marketing,” I often have to urge caution – for two reasons: Because when they say “marketing” they really mean “selling,” and that’s a different operation altogether. Because entrepreneurs don’t always consider the […]

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The 7 Keys to Responsible Marketing in 2 Minutes

Want to know what Responsible Marketing is about but don’t have the time to read our white paper on the topic? Well, here’s “The 7 Keys to Responsible Marketing in 2 Minutes,” featuring the characters you’ve grown to love (or hate) in our Responsible Marketing web shorts. View on YouTube There ya go—with a video […]

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How Ford made me reconsider my auto buying habits

I’ve owned dozens of cars, and like a lot of people, most have been Japanese or German. So when I turned in my leased Honda and started the hunt for a new hybrid, I drove the Toyota Prius, Camry and Highlander Hybrids, the new Honda Insight and a Lexus RX 400h. The Prius felt underpowered […]

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Chocolate covered grasshoppers get people talking

Yesterday, I received a lumpy mailer from a company I’d never heard of. Normally I give unsolicited mail about the same amount of consideration you probably do—a few seconds. But since it was, well, lumpy, and delivered via FedEx I opened it. Here’s what I found: On one side, it says “Yes, these are real […]

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