Posts Tagged ‘Chevron’

Taglines to live by: Can you guess who is who?

Wednesday, July 2nd, 2008

Here’s a pop quiz my partner Dan Murphy gave our team at yesterday’s weekly Huddle.

How did you do?

Us either.

Here are Dan’s thoughts on the test, and why we all did so poorly:

What I found intriguing was that so many of these Fortune 500 companies—presumably with a few marketing dollars to spend—ended up with taglines that were neither memorable nor meaningful.

None of us can remember every corporate tagline ever crafted, of course, but in a roomful of marketing professionals, our “retention rate” was pretty abysmal.

Why? I suspect for these corporate giants it was tagline by committee—at least that’s how it seemed. When you try to please everyone (or offend no one) with the one phrase in a company’s entire marketing arsenal that’s supposed to generate impact, what you end up with is a whole lot of easily forgotten fodder for the critics.

And taglines that—to outsiders—fail to deliver on message, on meaning or on memorability.

Given information overload and cynical consumers, even a great tagline may not be seen or believed anyway. But if it is, it needs to do some heavy lifting.

Taglines have been called “strategy in a sentence.” The best taglines communicate some point of difference, and might even provide some categorical illumination.

It should compel, intrigue or entertain. It shouldn’t sound like everyone else. And it shouldn’t be interchangeable in the category.

One of my favorites is “More human interest,” used by Washington Mutual when they were working to reinvent themselves to be more user/people/human-friendly. They removed the traditional teller format, instead opting for stand-up customer service pods where you can stand next to the teller and even look at their screen.

I’m a WaMu customer, and to me it made “More human interest” ring true—it was like the glue that bound the company together on a focused mission to deliver personalized one-to-one service. It felt authentic. It felt believable. And for me, it worked.

Those were the halcyon days for me with WaMu. Now it’s all about Whoo-Hoo. Um. Okay.

So, do you have a favorite tagline?

Comment below to share.

Two trends you need to wrap your head around now

Friday, January 4th, 2008

AdWeek released its Top 10 Trends of 2007 late last month.

Trends included the explosion of social networking and its impact on privacy, increased mobility, the growth of the BRIC nations, online gaming, and how open systems are prevailing over closed ones.

But two trends are of particular relevance to responsible marketing:

It’s time to get real.

Fake it ’til you make it? Not this year. As Dove’s “Campaign for Real Beauty” continued to garner accolades and blogs like Consumerist and Gawker remained committed to calling bullshit on companies they deem hypocritical (like, well, Unilever, who markets Axe as the anti-Dove), many brands made a move for authenticity. On the Web that meant viral videos, word-of-mouth campaigns and heartfelt apologies from Steve Jobs and Mark Zuckerberg when early iPhone adopters and Facebook friends complained their trust had been breached by big business. Beyond its rebate, Apple even gave some brand loyalists their 15 minutes in a series of user-gen TV spots. But with “real people” modeling agencies popping up like toadstools and “electability” driving the polls in Iowa and New Hampshire, is real on its way to becoming the new fake?

Unless you lived under a rock the last year, you’ve probably seen the “Campaign for Real Beauty” ads. Here’s my favorite:


Green marketing pays…for now.

Call it corporate social responsibility or cold, hard capitalism, but marketing a brand or corporation around the environment stepped out of the fringes and squarely into the mainstream, seven years after British Petroleum repositioned itself as “beyond petroleum.” Yes, scoring points with environmentalists is important to retailers like Wal-Mart and oil companies like Chevron, but the bottom line is there’s money to be made in less bulky packaging and renewable energy exploration. Indeed, corporate social responsibility is an issue that “no chairman or CEO will duck”—as WPP Group CEO Martin Sorrell told industry analysts this month—because “it’s a major area of potential revenue generation and profitability.” Hence, Toyota advertises its “zero emissions vision” and goal of “zero waste in all our plants,” ExxonMobil touts technology designed to improve the performance of batteries used in hybrid cars, and utility holding company Exelon Corp. says, “A low-carbon energy future is possible, and national climate change legislation is a critical step.” Even Al Gore has switched from being a presidential candidate to an environmental advocate, a Nobel laureate, an advisor at Google and a venture capitalist. And unlike oil companies whose new stance appears hypocritical or at least a stretch based on past actions (Exxon Valdez, anyone?), Gore’s transformation at least jibes with his days as a tree hugger. Will corporate America make good on its trendy promises? Time will tell.

There’s an interesting connection between the two trends, aren’t there?

Now that corporate America recognizes green is good for the bottom line, everyone is doing it. While there’s plenty of room left on the bandwagon, cynicism regarding green marketing is at an all-time high: 7 in 10 Americans believe green = marketing.

Marketers that aren’t real and fail to market themselves responsibly run the risk of turning their feel-good actions into bad publicity when they are outed for greenwashing.

And that’s not a trend anyone wants to be associated with.