Posts Tagged ‘Google’

Chocolate covered grasshoppers get people talking

Thursday, May 14th, 2009

Yesterday, I received a lumpy mailer from a company I’d never heard of. Normally I give unsolicited mail about the same amount of consideration you probably do—a few seconds.

But since it was, well, lumpy, and delivered via FedEx I opened it. Here’s what I found:

chocolate-covered-grasshoppers

On one side, it says “Yes, these are real grasshoppers. They’ve even been approved by the FDA of Thailand.”

On the other side:

You’re a risk-taker, a dream-realizer. What’s left to do that you haven’t already done? Eat a grasshopper. They’re farm raised, covered in chocolate and rich in protein. So, not only will you be breaking boundaries, but you’ll be eating healthy, too.

The attached tag included the call to action:

Entrepreneurs can change the world.
Join the movement now!
www.grasshopper.com/idea

I really didn’t have the time, but I couldn’t resist jumping on this to learn what it was all about. The URL takes you to a page with the following video:

As it turns out, Grasshopper offers a nicely-packaged virtual PBX service for businesses. It’s a direct competitor to Grand Central, a similar service recently purchased by Google that’s locked down while Google integrates it into their systems.

Five things I loved about this campaign

  1. The FedEx package made it feel urgent without using deceptive “Urgent – Open Immediately” language. This is message responsible.
  2. Lumpy mail gets opened.
  3. This is textbook example of how to do a word of mouth campaign. Chocolate covered grasshoppers? I had to share this with colleagues and with you.
  4. A little mystery goes a long way. There was no sales copy—just a creative idea and a URL to learn more. Irresistible.
  5. The landing page made it easy to share the video on Facebook, Twitter, YouTube and and a host of other sites using an AddThis widget.

And the three things I didn’t love

  1. Each tag was numbered, X of 5,000, and I understand after doing some research for this post that Grasshopper sent these packages to the people they deemed the 5,000 most influential people in America. Very flattering. But at first I thought I might need this code when I logged onto the website. Not so. This is not a limited edition keepsake, it’s a marketing piece. And by letting me know there were so many produced, it made me feel less special—at least initially.
  2. The moving-text style video that was so fresh and interesting a year ago is beginning to get tired. I still like it, but it would seem every ‘movement’ has a video like this associated with it.
  3. Which brings me to the whole ‘movement’ thing. I like to be inspired as much as the next entrepreneur, but I’m approaching my ‘movement’ saturation point. How many movements can one person truly join?

Still, Grasshopper has succeeded where most fail. In one fell swoop, they got my attention, held it, and they got me talking. And though I don’t need their service, If I did, I’d consider them.

So, what do you think of Grasshopper’s campaign?

Would you eat a chocolate covered grasshopper? (I won’t)

But if you’d like to try one, contact me and we’ll make it happen. I’ll post a video of you eating one here and you’ll be famous.

Finally, a real iPhone killer…or is it?

Wednesday, April 1st, 2009

Forget the Google G1 phone—the amazing Pomegranate phone is the first phone that, on the surface, looks like a real iPhone killer.

The Pomegranate Phone

If you think the features are over the top, you’ll be shocked when you click on the “release date” button in the upper right hand corner.

So, what do you think?

Subscribe to this feed.

Thanks to my colleague, Mary Kate Baker, for reintroducing me to the Pomegranate.

An old way to simplify a complex idea

Tuesday, September 2nd, 2008

Getting a prospect’s attention is tough enough, but let’s say you are able to break through. Now that you have their attention, can you keep it?

Think your prospect will read four pages of copy to learn how you are different? Think again.

We live in a sound-bite culture where scanning—not reading—is the norm.

Sure, you can use Flash and other multimedia tools to help you get your point across, but not all users will be able to view it on all platforms.

That’s why I’m a fan of good-old-fashioned illustration.

The best example I’ve seen using illustration to describe a complex idea is for Google Chrome, a new browser Google will offer in beta today.

Google created an online comic book featuring the project’s developers.

Google Chrome comic book intro - Click to view the entire first page.

I had no idea this was a comic book when I started reading it, but 38 pages later, I had powered through the entire thing. More importantly, I believe I now have a strong understanding of the major technical differences this browser will offer.

Notice I said “technical” differences. This was done so well, even a guy with limited technical knowledge like yours truly got it. If this is as good as it looks, Google will have another hit on its hands.

The next time you have a complex idea you want to communicate, consider illustration.

If done well, it will help you get—and keep—your audience’s attention.

Have you seen illustration used to make something complex easier to digest?

Comment below to share.

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Is CUIL the worst launch ever?

Wednesday, July 30th, 2008

Cuil - New search engine

Even though it just launched yesterday, by now you’ve probably heard of CUIL: the new search engine developed by former Googlers claiming it’s the largest, most-efficient search engine on the Internet.

Results are grouped by content and instead of a single link and a snippet, longer text is offered, often along with images—a nice usability plus.

Unlike Google, CUIL doesn’t gather search history so it wins in the user privacy area, too.

CUIL’s founders helped build the search infrastructure used at Google, and have received press attention and $33 million in cold, hard cash.

For these reasons, all eyes were on CUIL yesterday and many people were asking, is CUIL a Google killer?

Not so fast.

CUIL has committed a cardinal sin of marketing.

To much fanfare, they’ve launched a flawed product and droves of people are trying it but are leaving disappointed—then telling others.

How flawed? Well, it’s flawed enough to be called the worst launch ever.

Don’t get me wrong—a product doesn’t have to be perfect. Sometimes the Patto Approach makes sense.

Twitter is a perfect example. The microblogging still isn’t stable. Twitter users are so accustomed to outages, the Fail Whale has it’s own fan club.

The Twitter Fail Whale

The thing is, Twitter works—at least most of the time. But it’s clear when it’s not working: Your tweets don’t load, or you see the Fail Whale.

With CUIL—at least now—it’s not so clear:

  • Several searches yesterday returned “due to overwhelming interest, our Cuil servers are running a bit hot right now. The search engine is momentarily unavailable as we add more capacity.”
  • In a CNN interview, a search for “George Washington” returned “no results.” I’ve had similar results.
  • The photos associated with search results don’t always correlate with the article listed.
  • Porn is slipping through with some image results. Yikes!
  • The fact is, searches return old, irrelevant pages regularly. Or pages that have no traffic. Or things you’ve never heard of. All instead of what you are really looking for.

    Here are the results of a quick test of Cuil conducted by Danny Sullivan of Search Engine Land yesterday. Let’s just say, “ouch.”

    I don’t mean to bash CUIL—this is a marketing blog, after all.

    But it’s been a long time since I’ve seen this much hype for a product that’s this flawed. A little more testing would have gone a long way.

    The irony here is they could have positioned CUIL as a safer search because of their privacy advantage. Or as a more usable search. Even as a “search for the people” because it combines both. Users would have been more forgiving as they worked out the kinks.

    Instead, all the pre-launch buzz focused on it being “better than Google” and whole host of other things.

    So, what’s more important: Getting a product to market quickly, or getting it to market working well?

    And do you think CUIL is the worst launch ever?

    If so, why?

    And if not, who?

    Comment below to weigh in.

    Why corporate America should give a damn

    Thursday, June 26th, 2008

    The first two lines of Joan Jett’s 80’s song “Bad Reputation” go like this:

    I dont give a damn ’bout my reputation
    You’re living in the past—its a new generation

    Joan Jett may not give a damn, but corporate America should—it’s hitting them square in the pocketbook.

    A recent Harris Interactive poll showed a whopping 71% of consumers say the reputation of corporate America is “poor.”

    This is bad news, not just for those companies, but for all marketers.

    You see, lack of trust is part of a three-part lethal mix I believe is responsible for the failure of marketing today. The other two ingredients: Information overload, and marketing—as a discipline—is broken.

    The 10 Worst Reputations

    10) DaimlerChrysler
    9) General Motors
    8) ChevronTexaco
    7) Ford
    6) Sprint
    5) Comcast
    4) Exxon
    3) Northwest Airlines
    2) Citgo
    1) Halliburton

    There’s some good news from the survey, though: Companies that care are being rewarded by consumers that will “buy, recommend and invest in companies that concentrate on building their corporate reputation.”

    Robert Fronk, Senior Vice President and Senior Consultant of Reputation Strategy at Harris Interactive:

    What the RQ survey has shown in recent years is that companies that pay attention to enhancing their reputation see bottom line results. The companies with a good reputation have stayed near the top of the list and those with bad reputations have gotten worse.

    The 10 Best Reputations

    1) Google
    2) Johnson & Johnson
    3) Intel
    4) General Mills
    5) Kraft
    6) Berkshire Hathaway
    7) 3M
    8) Coca-Cola
    9) Honda
    10) Microsoft

    Google is first. Halliburton is last.

    Go figure.

    To see how everyone else fared, view a PDF of the reputations of the 60 most visible companies from Harris Interactive.

    Consumers are now in control. With plenty of choices and the information and transparency necessary to make socially conscious buying decisions, 71% of corporate America needs to wake up and smell the organic fairtrade, shade-grown coffee.

    Are they “living in the past—it’s a new generation?”

    Two questions:

    1) Are there any surprises on either list?
    2) What do you think corporate America can do to restore consumer trust?

    Comment below to weigh in.

    . . .

    I know you can’t get “Bad Reputation” out of your head.
    Go ahead. Give in. You know you want to watch it.

    Hey, at least it isn’t “Crimson and Clover!”

    10 ideas to simplify your marketing

    Tuesday, May 13th, 2008

    1. Communicate fewer ideas.

    Google’s initial success was due to the fact that they eliminated nearly everything from the search page. Remember what search engines looked like before Google? So often, less is more. Two ideas are better than three. But one idea is best.

    2. Don’t use big words when small words will do.

    Read On Writing Well, twice, and avoid buzzwords like the plague.

    3. Don’t be afraid to say less.

    Consider Advertising Age’s Ad of the Century, Volkswagen’s “Think Small” from 1959:

    Think Small Volkswagen ad
    +Click to enlarge

    4. Reduce word count on the web. . . in print . . . everywhere.

    “On the average Web page, users have time to read at most 28% of the words during an average visit; 20% is more likely.”

    Jakob Nielsen’s Alertbox, May 6, 2008

    5. Sound bites aren’t just for politicians.

    Some claim this sound bite was the single most important quote by either candidate during the 1984 Presidential election. It completely neutralized all concerns regarding Ronald Reagan’s age and quashed all hopes that Walter Mondale might beat the incumbent.

    What are your key messages? Can you state them clearly and convincingly?

    6. Replace the “elevator pitch” with the “pass in the hall” test.

    Read Word of Mouth Marketing by Andy Sernovitz to learn more.

    7. A picture is worth a thousand words.

    Increase your photography budget, use stock photography that doesn’t look like stock photography, and don’t be afraid to hire a professional photographer.

    Great photos are a marketing asset worth having.

    8. If a picture is worth a thousand words, what’s a video worth?

    Video is more affordable than ever. Having a customer say how wonderful you are is worth 100 times what it’s worth when you say it.

    9. Simple beats slick every time.

    Distill your ideas down to their core to get started, then check out Common Craft’s Explanations in Plain English videos for inspiration.

    10. Gimme white space, or gimme death.

    Use my formula: Take the amount of space you think you need, then double it. Then cut your word count by half.

    One way to break through the noise is to make less of it.

    What can you do to make your marketing simple?

    Comment below to weigh in.

    Responsible or not? Apple, Inc.

    Monday, March 31st, 2008

    Apple Evil/Genius - Image from Wired Magazine
    Image from Wired Magazine

    I was interviewed by MacNews last week for their article The iPhone and Social Networks: Fast Friends?

    Read it and you might think I’m an Apple fanboy.

    I’m not.

    Apple has introduced some game-changing, highly usable, extremely cool products. But the company has a less than sterling reputation regarding the way they treat their employees, partners, customers and the environment.

    Wired Magazine tackled the Apple conundrum in Evil/Genius: How Apple Got Everything Right by Doing Everything Wrong:

    Everybody is familiar with Google’s famous catchphrase, “Don’t be evil.” It has become a shorthand mission statement for Silicon Valley, encompassing a variety of ideals that — proponents say — are good for business and good for the world: Embrace open platforms. Trust decisions to the wisdom of crowds. Treat your employees like gods.

    It’s ironic, then, that one of the Valley’s most successful companies ignored all of these tenets. Google and Apple may have a friendly relationship — Google CEO Eric Schmidt sits on Apple’s board, after all — but by Google’s definition, Apple is irredeemably evil, behaving more like an old-fashioned industrial titan than a different-thinking business of the future. Apple operates with a level of secrecy that makes Thomas Pynchon look like Paris Hilton. It locks consumers into a proprietary ecosystem. And as for treating employees like gods? Yeah, Apple doesn’t do that either.

    Wired torched the company for some of its business practices, but gives Apple some credit for making hard decisions and doing what’s necessary to create highly usable products that create loyal users and, ultimately, a highly profitable company.

    Apple is among the most message responsible companies around. Their marketing is smart and respectful. Since they build the hardware and software, everything just plain works and their products are easier to use.

    Apple’s Greener Apple initiative touts their environmentally responsible business practices. But the fact is, the company lagged HP and Dell for years and the change only came after significant pressure from environmental groups.

    And yet, Apple continues to thrive:

    For all the protests, consumers don’t seem to mind Apple’s walled garden. In fact, they’re clamoring to get in. Yes, the iPod hardware and the iTunes software are inextricably linked — that’s why they work so well together. And now, PC-based iPod users, impressed with the experience, have started converting to Macs, further investing themselves in the Apple ecosystem.

    So many good things. So many bad. Apple raises questions aplenty:

    Does might make right?

    Apple has avid fans. Would they have more if their Apple was greener?

    Will their business practices bite them in the ass as consumer confidence continues to wane?

    Ultimately, is Apple responsible or not?

    Weigh in by commenting below.

    Personalization v. privacy: Online marketers get too close for comfort

    Monday, March 10th, 2008

    Online privacy

    It’s a sticky subject and it’s not going away anytime soon.

    Some have called personalization the Holy Grail of marketing. If you can connect with people in a highly relevant and personalized way, you’ll dramatically improve your response rates and marketing ROI. What’s more, most people prefer personalized ads–ads delivered to their name, at the right time, the right place and with the right message–to irrelevant, poorly targeted online ads and SPAM.

    Sounds like the perfect marriage, right? Well, as you would expect on this blog, it’s not that easy.

    A study conducted in 2007 at UC Berkeley of California adults found that 85 percent of all respondents do not want websites to track their web behavior in order to improve advertising targeting.

    The New York Times had comScore conduct a detailed and broad estimate of the amount of consumer data that is transmitted to Internet companies like Yahoo!, Google, MSN and others and shared it in To Aim Ads, Web Is Keeping Closer Eye on You. In short, it’s a mind-numbing amount of data.

    As consumers, we want it to be relevant.

    But we don’t want marketers to have the tools necessary to make it that way.

    A bit of a catch 22, isn’t it?

    What do you think?

    Two trends you need to wrap your head around now

    Friday, January 4th, 2008

    AdWeek released its Top 10 Trends of 2007 late last month.

    Trends included the explosion of social networking and its impact on privacy, increased mobility, the growth of the BRIC nations, online gaming, and how open systems are prevailing over closed ones.

    But two trends are of particular relevance to responsible marketing:

    It’s time to get real.

    Fake it ’til you make it? Not this year. As Dove’s “Campaign for Real Beauty” continued to garner accolades and blogs like Consumerist and Gawker remained committed to calling bullshit on companies they deem hypocritical (like, well, Unilever, who markets Axe as the anti-Dove), many brands made a move for authenticity. On the Web that meant viral videos, word-of-mouth campaigns and heartfelt apologies from Steve Jobs and Mark Zuckerberg when early iPhone adopters and Facebook friends complained their trust had been breached by big business. Beyond its rebate, Apple even gave some brand loyalists their 15 minutes in a series of user-gen TV spots. But with “real people” modeling agencies popping up like toadstools and “electability” driving the polls in Iowa and New Hampshire, is real on its way to becoming the new fake?

    Unless you lived under a rock the last year, you’ve probably seen the “Campaign for Real Beauty” ads. Here’s my favorite:


    Green marketing pays…for now.

    Call it corporate social responsibility or cold, hard capitalism, but marketing a brand or corporation around the environment stepped out of the fringes and squarely into the mainstream, seven years after British Petroleum repositioned itself as “beyond petroleum.” Yes, scoring points with environmentalists is important to retailers like Wal-Mart and oil companies like Chevron, but the bottom line is there’s money to be made in less bulky packaging and renewable energy exploration. Indeed, corporate social responsibility is an issue that “no chairman or CEO will duck”—as WPP Group CEO Martin Sorrell told industry analysts this month—because “it’s a major area of potential revenue generation and profitability.” Hence, Toyota advertises its “zero emissions vision” and goal of “zero waste in all our plants,” ExxonMobil touts technology designed to improve the performance of batteries used in hybrid cars, and utility holding company Exelon Corp. says, “A low-carbon energy future is possible, and national climate change legislation is a critical step.” Even Al Gore has switched from being a presidential candidate to an environmental advocate, a Nobel laureate, an advisor at Google and a venture capitalist. And unlike oil companies whose new stance appears hypocritical or at least a stretch based on past actions (Exxon Valdez, anyone?), Gore’s transformation at least jibes with his days as a tree hugger. Will corporate America make good on its trendy promises? Time will tell.

    There’s an interesting connection between the two trends, aren’t there?

    Now that corporate America recognizes green is good for the bottom line, everyone is doing it. While there’s plenty of room left on the bandwagon, cynicism regarding green marketing is at an all-time high: 7 in 10 Americans believe green = marketing.

    Marketers that aren’t real and fail to market themselves responsibly run the risk of turning their feel-good actions into bad publicity when they are outed for greenwashing.

    And that’s not a trend anyone wants to be associated with.

    For the library: William Zinnser’s “On Writing Well”

    Monday, December 17th, 2007

    On Writing Well, by William Zinsser

    Recently I shared a copy of On Writing Well, by William Zinsser with an Outsource Marketing client. It may well be the 10th copy of the book that I’ve given away. It’s that good.

    My former partner Ken Mays said it best:

    We bought a copy of this book after reading an article about an antique baseball board game by its author, William Zinsser. It was so fascinating, we typed Zinsser’s name into Google to see if he could find other articles. We learned that Zinsser was a former New York Herald Tribune editor and taught writing at Yale. And that his book, On Writing Well, was in its seventh printing.

    We ordered it immediately.

    The amazing thing is how much fun it was to read a book about writing. Zinsser supplies generous advice about writing non-fiction in general, and in some of its specific forms (e.g., travel, sports, technology). He makes these practical guidelines as interesting as antique board games (or, one suspects, anything else he writes about). We can’t really describe how he does it. We just wish we could do it half as well.

    Good marketing has to do with selection: of markets, audiences, media, and images. At its core, though, is the selection of words that will make a product understandable, interesting, and appealing. This is the best book we’ve read about how to write that way.

    This is a book I guarantee you’ll read more than once. Grab a copy today.

    After all, effective marketing can’t happen without good writing.