Posts Tagged ‘positioning’

Marketing puffery never pays

Thursday, January 14th, 2010

Seems we’ve been up to our eyeballs in positioning and message strategy work at Outsource Marketing lately. Of course, positioning should be the cornerstone of all your marketing communications—without meaningful differentiation, you’ve got nothin’, after all.

But your positioning has to be more than simply unique and matter to your prospects. It has to be true, too.

With that in mind, watch this:

View on YouTube

If you are selling “the world’s toughest phone” that’s “virtually unbreakable,” perhaps it should be.

While Sonim XP1 CEO Bob Plaschke handled this with an amazing amount of grace, the fact is it would appear to some that this is nothing more than another hollow marketing claim.

Persuasion, good.
Puffery, bad.

Not just because you might get caught. It’s because it doesn’t respect the people that ultimately pay the bills—your customers.

Is Sonim guilty of the age-old marketer’s practice of marketing puffery? Considering their “unbreakable” phone broke, does it really matter?

What do you think?

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Re-positioning requires more than words alone

Monday, June 9th, 2008

Few brands ever truly reach the Holy Grail of marketing: Positioning so universal that the brand literally owns a word or phrase in the mind of the consumer.

What pops into your mind when I say Starbucks. . . Volvo . . . Geek Squad? That word or phrase represents that brand’s positioning to the most important person in the world: You.

As marketers, we talk about re-positioning a brand as if we are the all-being, capable of shifting public opinion by changing the wording on a website, a package or in an ad. But there’s so much more to a brand than that.

If we’ve really listened, if we’ve really paid attention, we can indeed influence positioning. But positioning really happens in the mind of the customer based on all of the personal and word of mouth experiences they have had with the brand.

“Grab life by the horns” sounds like a great phrase to plant in the minds of consumers if you are Dodge, manufacturer of Ram trucks and the high-output Hemi motor. But if “big,” “cheap,” “crap,” and “redneck,” are among the first words used to describe your brand, you’ve got problems.

Sadly for Dodge, these are indeed among the largest words in the Dodge tag cloud on Brand Tags along with “ram tough,” “tough,” and “truck.”

Dodge didn’t use these words to describe their brand—the marketplace did.

The fact is, the words we choose aren’t influencing customer opinion as much as the customer’s interaction with the product, service or organization—before, during and after the sale.

What say you?

Comment below to weigh in.

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Image: Dodge.com

The Republican Party’s depressing new slogan

Monday, May 19th, 2008

It doesn’t matter whether you are Republican, Democrat, Independent, Libertarian or Green Party member—this is rich.

The House Republicans have a new fall agenda and a new slogan:

The Change You Deserve

Their thinking:

This agenda is a reflection of House Republicans’ commitment to providing American families with the change they deserve: common-sense solutions to the challenges they face in their daily lives.

The immediate marketing problem is the fact that it breaks one of the cardinal sins of positioning: Two organizations can’t own the same position. Whether it’s convenient or not, the Dems own the word “change.”

To make matters worse, the slogan is owned by Wyeth—and it’s for anti-depressant drug Effexor.

And even though the slogan is already the butt of jokes on Capitol Hill and in the blogosphere, House Republicans won’t change it.

Oh, the irony.

So, in your opinion, what is the House Republicans’ greatest offense?

[poll=8]

You can also comment below to weigh in.

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Photo credit: Reid Parhamr, via Wikipedia

I’ll take “responsibility” for $14

Tuesday, May 6th, 2008

Ask a room full of people to shout out the single word that comes to mind when you say “Volvo,” 90% will say “safety.” Owning a meaningful word or phrase in the mind of the consumer is the holy grail of marketing, I’d say.

To own a word is expensive and time consuming, isn’t it?

Yes.

And no.

Now you can own a word in less than a minute. If you haven’t heard about The Big Word Project, you soon will.

It’s a simple idea, really. All the words in the English dictionary are being sold at $1 per letter and redefined by the buyer—kind of like naming rights for the rest of us.

The way you redefine a word is you point it to a URL.

I bought a few words:

Not bad, eh?

“Positioning” points to Outsource Marketing. The rest point to this blog.

As I write this, 3,775 word have been purchased. You might think anything worth owning would be taken, but that’s not the case.

I looked up dozens of words relative to marketing responsibility, marketing outsourcing and a number of our client’s businesses and was surprised how many common words are still available.

Of course, since I’m really a 14-year-old boy at heart, my searches devolved to turbo, stinky, boob and poop.

All but the latter are available.

Five reasons you should care:

1. This thing is picking up steam. Social media and viral marketing are driving word of mouth—it’s already been covered by a few hundred blogs, and now traditional media is beginning to jump on it.

2. The site already has a lot of quality inbound links. Since it will link back to you, it should be cheap SEO.

3. Good words (not just silly ones) are currently available but are going fast. Categorically descriptive words like insurer, accountants and medicine aren’t taken yet. If I didn’t hate cybersquatters so much, I’d gobble them all up myself.

4. For defensive purposes. Anyone can buy a word and point it anywhere. Volvo missed the boat. Tecniglas spent six bucks and now owns the word “safety.” In all fairness, even though Outsource Marketing has has a legitimate claim for the name “positioning,” since we’ve positioned hundreds of companies, products and services, Al Ries and/or Jack Trout really should own it.

5. A buck a letter is really, really cheap.

Okay, so buying a word the Big Word Project probably won’t carry quite the same weight as the Volvo brand, but hey, where else can you own a word for the price of a latte or two?

So, which words would you like to own?

Comment below to weigh in.

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Inspiration from this post (and my word-buying spree) came from Maren Hogan when she purchased the word “recruit.”