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Is smoking bad for your business?

By on February 3, 2009 in branding, customer delight, economy, word of mouth

We all know smoking is bad for your health, but is it bad for your business, too? Here are three examples where, at the very least, the customer experience was damaged by a company’s lackadaisical smoking policies: Yesterday, two of my co-workers saw a cool bakery truck that caught their attention. The driver had on [...]

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Tobacco in an irresponsible marketing death spiral

By on December 17, 2008 in authenticity, deceptive marketing, ethics, false advertising, socially responsible, truth

This week, tobacco companies were dealt a blow when the Supreme Court ruled 5-4 in favor of allowing lawsuits to proceed under state law for deceptive advertising of “light” cigarettes. Tobacco companies are now in what I call an irresponsible marketing death spiral: The proliferation of traditional and social media have created millions of professional [...]

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Apple responds to censorship challenge

By on August 4, 2008 in branding, message responsible, socially responsible

Last week, Gawker reported that Apple had censored the cigarette from the Mad Men page on iTunes (see above). For a split second, I thought it was a good thing. I don’t smoke and couldn’t have been happier when Washington State’s Clean Indoor Air Act took effect. But then I realized just how wrong taking [...]

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Smokes that Al Gore would love?

By on March 5, 2008 in environmentally responsible, greenwashing, responsible or not?

Are you a green smoker? Not green from emphysema, but green as in environmentally responsible. A little about Natural American Spirit Organic Cigarettes: We grow our premium natural tobacco in a responsible, sustainable way through our earth-friendly and organic growing programs. We also strive to reduce our footprint on the earth by using recycled materials [...]

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