Posts Tagged ‘word of mouth’

Chocolate covered grasshoppers get people talking

Thursday, May 14th, 2009

Yesterday, I received a lumpy mailer from a company I’d never heard of. Normally I give unsolicited mail about the same amount of consideration you probably do—a few seconds.

But since it was, well, lumpy, and delivered via FedEx I opened it. Here’s what I found:

chocolate-covered-grasshoppers

On one side, it says “Yes, these are real grasshoppers. They’ve even been approved by the FDA of Thailand.”

On the other side:

You’re a risk-taker, a dream-realizer. What’s left to do that you haven’t already done? Eat a grasshopper. They’re farm raised, covered in chocolate and rich in protein. So, not only will you be breaking boundaries, but you’ll be eating healthy, too.

The attached tag included the call to action:

Entrepreneurs can change the world.
Join the movement now!
www.grasshopper.com/idea

I really didn’t have the time, but I couldn’t resist jumping on this to learn what it was all about. The URL takes you to a page with the following video:

As it turns out, Grasshopper offers a nicely-packaged virtual PBX service for businesses. It’s a direct competitor to Grand Central, a similar service recently purchased by Google that’s locked down while Google integrates it into their systems.

Five things I loved about this campaign

  1. The FedEx package made it feel urgent without using deceptive “Urgent – Open Immediately” language. This is message responsible.
  2. Lumpy mail gets opened.
  3. This is textbook example of how to do a word of mouth campaign. Chocolate covered grasshoppers? I had to share this with colleagues and with you.
  4. A little mystery goes a long way. There was no sales copy—just a creative idea and a URL to learn more. Irresistible.
  5. The landing page made it easy to share the video on Facebook, Twitter, YouTube and and a host of other sites using an AddThis widget.

And the three things I didn’t love

  1. Each tag was numbered, X of 5,000, and I understand after doing some research for this post that Grasshopper sent these packages to the people they deemed the 5,000 most influential people in America. Very flattering. But at first I thought I might need this code when I logged onto the website. Not so. This is not a limited edition keepsake, it’s a marketing piece. And by letting me know there were so many produced, it made me feel less special—at least initially.
  2. The moving-text style video that was so fresh and interesting a year ago is beginning to get tired. I still like it, but it would seem every ‘movement’ has a video like this associated with it.
  3. Which brings me to the whole ‘movement’ thing. I like to be inspired as much as the next entrepreneur, but I’m approaching my ‘movement’ saturation point. How many movements can one person truly join?

Still, Grasshopper has succeeded where most fail. In one fell swoop, they got my attention, held it, and they got me talking. And though I don’t need their service, If I did, I’d consider them.

So, what do you think of Grasshopper’s campaign?

Would you eat a chocolate covered grasshopper? (I won’t)

But if you’d like to try one, contact me and we’ll make it happen. I’ll post a video of you eating one here and you’ll be famous.

Finally, a real iPhone killer…or is it?

Wednesday, April 1st, 2009

Forget the Google G1 phone—the amazing Pomegranate phone is the first phone that, on the surface, looks like a real iPhone killer.

The Pomegranate Phone

If you think the features are over the top, you’ll be shocked when you click on the “release date” button in the upper right hand corner.

So, what do you think?

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Thanks to my colleague, Mary Kate Baker, for reintroducing me to the Pomegranate.

Make it fun, get people talking—and sell more

Tuesday, March 31st, 2009

Not every business is struggling amid the economic downturn. Discounters, companies that help people save money, banko attorneys and the repo man aren’t the only businesses thriving.

Cheerful products that provide a respite from the real world are selling.

Products like the Oh Snap! Cheese Board and Cutter and The Bubble Calendar are selling well, while Giant Cheetos and Oreo Fun Stix (drink milk through an Oreo straw—brilliant!) are on their way.

The fact is, fun gets people talking. And we all know that word of mouth is the most powerful form of marketing.

This all got me thinking about ways to fun-up some our client’s products and services, as well as our own.

So, who’s cornered the market on fun? In products? Services? B2B? B2C?

Comment below to share the fun!

Word of mouth math: $2 bill + 1 sticker = awesome

Wednesday, March 25th, 2009

On Monday, one of my colleagues handed me this:

2 dollar bill

This particular colleague had lost a friendly bet the week before, so at first I thought I was receiving partial payment for said bet. Then I remembered that I’m still in negative territory—I owe her $88 (I bet $100 I’d have my book done by Halloween of 2008), and that didn’t happen.

Anyway, she realized I had no clue why I was receiving this crisp, new $2 bill, and said, “turn it over.”

SAM promotion on back of a $2 bill

Alas, the Seattle Art Museum (SAM) are using these $2 bills to promote their Life Liberty and the Pursuit of Happiness exhibit showcasing 275 pieces of historically significant American art from the Yale University Gallery.

It’s must-see gallery if you enjoy history and/or art.

While the promotion has a few holes in it, the sticker on the $2 bill is must-see marketing: It’s unique. It’s interesting. The promo made the URL irresistible—I had to check it out.

And, of course, it made me want to tell you all about it.

Awesome.

So do you dig this as much as I do? Why or why not?

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Skittles Twitter homepage: Responsible or not?

Tuesday, March 3rd, 2009

Skittles Twitter homepage: Responsible or not?

Skittles, the chewy, fruit-flavored candy from Mars, Inc. has jumped into social media in an innovative new way: They have coded their website so their navigation now floats over three of the most popular social media websites.

Skittles.com is now nothing more than a navigation box floating over the Twitter search results for the term “skittles.” Essentially, this is capturing all the Twitter conversations regarding their brand (and their new marketing tactic) right on their homepage. Click the the Friends button, and the nav will float over their Facebook Fan Page. The Media button floats their nav over their YouTube channel.

“Skittles” has been the number one search topic on Twitter and in social media since Sunday, and as you might expect, most commentators love it. It’s bold, innovative and its helping drive word of mouth regarding the Skittles brand with people who love to share ideas.

The company has been criticized for abdicat[ing] their brand voice and failing to filter the feed, resulting in competitors links, profanity and some unsavory tweets from pranksters.

Whether the failure to filter was intentional or not, I don’t know, but by not filtering visitors get to see the authentic conversations regarding the brand. Still, all tweets aren’t suitable for children.

So, do you think Skittles new social media play is responsible or not?

Comment below to share.

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Is your company ready for “Facebook Friday?”

Friday, February 27th, 2009

Is your company ready for "Facebook Friday?

Over the last year, I’ve fallen into the habit of talking with companies about their use of social media, and one of the most polarizing discussion topics is how open a company should be in allowing employees to use social media sites.

While some companies lock down all social sites, others encourage their use.

So it’s no surprise when more than a few mucky-muck eyebrows are raised when I mention “Facebook Fridays,” the increasingly popular policy some companies have adopted allowing employees to spend an hour or so on the social networking site on Fridays.

With 800 of its 900 employees now connected on Facebook, Serena Software has become the poster-child for Facebook Fridays. Jeremy Burton, the CEO of the once-stodgy old school mainframe company, on the policy:

It’s been a game-changer for us to go from an insular culture that doesn’t communicate much to a more collaborative culture…and it’s free!

So what’s all this have to do with Responsible Marketing?

If employee productivity and privacy outweigh the benefits of an open and collaborative culture, Facebook Fridays might not be for you.

But I’ve never met a CEO that didn’t want everyone in their company to be doing a little marketing, all of the time.

Consider this:

  1. The most effective form of marketing is word of mouth.
  2. A referred prospect is five times more apt to become a customer than one that isn’t.
  3. Your friends and friends of friends can help you deliver your brand, key messages, offers and more.

Does your company do seminars or lunch-and-learns? Your employees can share that with their network. Offers? Easily shared. VIP events? Yep.

While clearly Facebook Fridays aren’t for every company, now you can open your culture and help your company in a tangible way—at a very low cost.

So what do you think of Facebook Fridays?

Comment below to weigh in, and/or friend me on Facebook.

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. . .

Image: Chris Jackson/Getty Images via The Guardian

Make your marketing more shareable—pass it on

Friday, January 30th, 2009

At a lunch meeting at the Cheesecake Factory yesterday, I was beginning to tell a client we wanted to help them develop ways to make their company, products and services more “shareable.”

I know, it’s not a real word, but I use it a lot because it telegraphs the idea immediately.

But yesterday, I never needed to explain. Right as I was going to share some examples of ways to be shareable, the server came to our table and did it for me by handing everyone this card:

Cheesecake Factory - Share the love customer card

When you open it, there are two panels. One has two detachable discount cards—one for you and one to share with a friend:

Coupons - One for you, one for a friend

Another panel encourages you to go online and send an e-card to a friend:

Two ways to share the Cheesecake Factory online.

Her timing was good. But the example was great.

For countless reasons, we all know word of mouth is the most powerful form of marketing. So it’s smart to develop tools that make it easier than ever for your customers and prospects to share you with others.

So, how can you make your company, product or service more shareable?

Comment below to share.

And share this post with a friend that will benefit from this advice. :)

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Burger King Flame: Body spray of seduction

Friday, December 19th, 2008

Burger King—fresh from a beating in the blogosphere for their Whopper Virgins campaign—has snapped back.

They’re back on brand with the King and Burger King Flame, the “body spray of seduction with a hint of flame-broiled meat.”

Burger King Flame body spray

Yes, it’s real, but it’s sold out.

Of course, it’s not about the body spray, it’s about creating buzz and getting people to interact with the brand, and in the campaign site, you’ll do just that.

A crackling fire, a full moon and a romantic rubdown are just a few of the scenes you can experience in full-screen video.

Romantic interlude with Burger King Flame body spray

Make sure you view all of the videos—you won’t want to miss the “royal treatment.” Believe me, you won’t want to miss it.

So, is Burger King back on brand, or did you appreciate the Whopper Virgins campaign more?

What say you?

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. . .

Thanks much to Melissa Griswold for sharing this with me.

No bull: Marketing lessons from the ER

Monday, December 15th, 2008

No bull: Service matters everywhere

We had to take my four year-old daughter to the emergency room yesterday. No, there wasn’t an accident—but a really bad cough turned for the worse and we needed medical advice, pronto.

We took her to Swedish Hospital’s Issaquah ER and got exactly what we were looking for, and more.

Though we’d never been to this ER before, instead of being handed a stack of forms and sent to the waiting room, we were in a private room in front of doctor in approximately five minutes.

Seriously.

Along the way, we were helped by at least five people who were friendly, attentive and professional.

We learned my daughter has a viral form of pneumonia, were provided with care instructions and then discharged promptly.

As we left, a woman in reception asked her if she’d like a surprise and showed her a large display of Beanie Babies. With a huge smile, she picked a rainbow-colored bear and was given the chance to pick a Beanie for her brother, as well.

“My brother loves red,” was her response as she pointed to ‘Snort’ the bull, above.

We’ve never left the ER with a smile on our faces, until yesterday. And with that, Swedish won one family’s business for life.

Here’s what Swedish did right:

  • By asking a few questions, not dozens, and letting us carry a few simplified forms with us into a room made us feel like treating our daughter promptly was their priority
  • A decisive, well-trained staff was able to run lab work and take x-rays immediately, providing the doctor with the information needed to make his diagnosis
  • The Beanie Baby gesture was unexpected and appreciated—and was certainly buzzworthy
  • The fact is, the way you serve your customers—at every contact point—may be the most important marketing you do.

    Great service—service that’s truly better—gets people talking.

    This post is evidence of that.

    So, where have you received exceptional service when you’ve least expected it? Did you tell others? How did it influence your selection process the next time you needed that product or service?

    Comment below to share.

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    There’s always room for creativity

    Wednesday, October 1st, 2008

    Here’s a great example that proves, no matter how small, no matter how mundane—everything is better when you sprinkle in a little creativity:

    Click here to view barcode creativity from d-barcode.com (Japan)
    Click on the image above to enlarge.

    D-Barcode of Japan gets it.

    Why settle for a standard barcode when you can entertain and engage your customer? And when you reward customers and prospects for paying attention, they’ll reward you with strong word of mouth.

    So, what other marketing contact points would benefit from a little extra creativity?

    Comment below to share.

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    . . .

    Inspiration for this post came from Paul Kiesewetter on Twitter via Brightkite.